It is essential to read and understand the conditions of booking below. Please also ensure you have read and clearly understood the itineraries of the tour you are booking prior to making a booking request or forwarding a deposit.

Make a Tour Booking

Your booking should be sent by fax or e-mail to Laughing Roo

  • Office : 01B Phan Boi Chau St., Hoi An, Quang Nam, Vietnam
  • Home: Hamlet 3, Cam Thanh, Hoi An, Quang Nam, Vietnam
  • Tel : (84) 510 3933 833, Fax : (84)501 933 833
  • Mobile: (+84) 987-33-22-54- +(84) 975 622 208
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Website: www.vietnamcheapholidays.com

Personal Information: Viet Nam Cheap Holidays undertake to use the personal information supplied by you to make bookings and supply confirmation of services as requested only and for no other purpose.

Deposit and Final Payment

  • On booking a trip you are required to pay a non-refundable deposit of 10% per person - minimum of $US100 per person. Payment to be made by Bank transfer (Note: You are liable for all bank fees) or by cash if you able to call to our Hoi An office. Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions
  • All bookings are effective and confirmed only after you have transferred your deposit and it has been received by Laughing Roo.
  • Personnel at Viet Nam Cheap Holidays will endeavour to process your booking request immediately and normally send you confirmation of bookings within 48 hours. However, at times confirmation maybe delayed due to slow notification from 3rd party agencies, public holidays and international time zone differences. Booking requests made for periods within the peak tourist season may also experience delays as demand for services can be high and difficult to secure especially at short notice.
  • If your deposit is not received in a timely manner, Laughing Roo reserves the right to cancel your reservations & requests for services automatically.

NOTE: Full payment for all accommodation and requested services must be received 30 days prior to your arrival in Vietnam.

Voucher and Trip Documents

Travel documentation will be sent to you electronically by email normally 48 hours after we have received your deposit. All documents should be printed out, retained and carried with you as a receipt and proof of booking.

In order to make your bookings, Viet Nam Cheap Holidays personnel will require the following information:

a) Passport number and expiry date,

b) Date of birth, and

c) Nationality.

Child Rate

  • Under 2 years: free of charge if child shares bed & meals with their parents.
  • 2-10 years inclusive
  • 50% adult tour price if sharing room with parents without extra bed
  • 80% adult tour price if sharing room with parents with extra bed.

Cancellation & Refunds

  • All cancellations must be received in writing, sent to us via fax or email. Notification via phone call only is not acceptable. The following rules further apply to cancellations:
  • Cancellation by Traveler Cancellation fees may apply to all fully paid or confirmed accommodation and other requested services. The date of cancellation is the date on which the written cancellation is received by Viet Nam Cheap Holidays.

NOTE No refunds will be made if you voluntarily leave a trip for any reason after the trip has begun. Refunds will be at the discretion of Viet Nam Cheap Holidays if you are involuntarily forced to leave the trip for any reason.

Accommodation Bookings:

  • If you need to cancel or amend your hotel booking after the booking has been confirmed, a cancellation fee will be applied in accordance with the individual hotel policy. The cancellation fee varies according to the hotel and may also vary depending on the time of year accommodation was reserved.
  • Normally the hotel will not charge a cancellation fee if notice of cancellation is given more than Not Less Than 14 Days prior to the check-in date.
  • If a cancellation is made Less Than 14 Days prior to the check-in date, or you fail to arrive at the hotel, a cancellation fee equal to the First Night accommodation cost will be applied.

Cancellation fees for other services:

  • Greater than 30 days notice, no charge.
  • 21 – 29 days, 25 % of total paid.
  • 10 - 20 days, 50% of total paid.
  • 5 – 9 days, 75 % of total paid.
  • Less than 5 days: 100 % of total paid.

Train ticket cancellation

Once ticket has been issued, 35% of the total amount will be charged

Flight ticket cancellation

Once ticket is issued, 25% of the total amount will be charged

Refund: The refund amounts will be transferred to your account which you used for payment online after deduct cancellation fee. The refund will be made within 20 working days.

Cancellation by Viet Nam Cheap Holidays Viet Nam Cheap Holidays reserves the right to cancel any trip prior to the scheduled departure. On occasions, Laughing Roo may be required to cancel some trips due to a range of reasons. In the event of Laughing Roo cancelling a trip, you may choose between an alternative trip of equal cost or a full refund. Viet Nam Cheap Holidays is not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to: visas, vaccinations, non-refundable flights etc. If the alternative trip chosen is of a lower value than that originally booked then you are entitled to a refund of the price difference. If the alternative tour chosen is of a higher value then you will be required to pay the price difference.

Unused Services No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.


Laughing Roo utilises the services of several specialist companies including road transportation, airline, & train companies as well as hotels, tourist offices and other contractors. They are third party providers and as such, Viet Nam Cheap Holidays is not liable for any loss, injury or damage sustained, additional expenses incurred due to delays, accidents, natural disaster, political action or unrest must be borne by passengers. The cost of meals not consumed is not refundable.


Arranging suitable travel insurance is solely the responsibility of individuals visiting Vietnam and Viet Nam Cheap Holidays is not responsible to ensure personnel are suitably covered. Health care services in Vietnam maybe less than you have become accustomed to and therefore Viet Nam Cheap Holidays strongly recommends you arrange travel insurance with a reputable company prior to arriving in Vietnam. At a minimum your coverage should include: full reimbursement of medical and transportation expenses in the event of illness or accident resulting in injury, incapacity or death, repatriation to your home country, cancellation, curtailment and loss of luggage and personal effects. Viet Nam Cheap Holidays does NOT provide insurance.

Passports and Visas

The applicant must carry a valid passport and have obtained the appropriate visas when traveling with Viet Nam Cheap Holidays. Applicants must ensure their passport is valid for 6 months beyond the duration of the trip. It is the applicant’s responsibility to ensure they are in possession of the correct visas for their trip. Viet Nam Cheap Holidays cannot accept responsibility if a client is refused entry to Vietnam due to incorrect visa documentation.


When booking a trip or other service through Viet Nam Cheap Holidays it is essential you understand and acknowledge the following:

a) Vietnam standards of accommodation, transport, hygiene, telecommunication facilities, infrastructure development and medical facilities are not to the same that you are used to at home and therefore this type of holiday inherently involves a higher level of personal risk, which you agree to fully assume.

c) During the course of your visit, certain events may occur including; accident or illness in remote places without medical facilities, political instability and acts of nature. You agree to assume all risks associated with the journey and acknowledge it is your responsibility to arrange adequate travel insurance.

d) Travel on a tour arranged on your behalf by Viet Nam Cheap Holidays requires a degree of flexibility and you must understand the trip's route, accommodation and modes of transport are subject to change without prior notice due to local circumstances.

e) Should Viet Nam Cheap Holidays deem it advisable to amend an itinerary for any reason, it may do so by shortening, varying or re-routing any trip. These changes are binding and additional expenses will be charged to you if the reason for any alteration is outside the control of Viet Nam Cheap Holidays.

In addition

  • While traveling with Viet Nam Cheap Holidays you agree to accept the authority of the local operator at all times. You are aware travel within a group may involve compromise to accommodate the diverse desires and physical abilities of other group members. You understand Viet Nam Cheap Holidays reserves the right to decline, accept, or retain any person as a member of the group at any time.
  • You acknowledge Viet Nam Cheap Holidays contract with a network of companies, agencies and individuals throughout Vietnam to assist in arranging holidays and tours. To the best of Viet Nam Cheap Holidays’s knowledge, these third parties are qualified to perform the duties they are contracted to perform. However, Viet Nam Cheap Holidays will not be held liable for any injury, damage, loss, delay or irregularity that may occur due to the behavior or actions of these third parties.
  • Viet Nam Cheap Holidays will not accept responsibility or liability for any traveler who contravenes any law or regulation of Vietnam

NOTE: No employee or agent of Viet Nam Cheap Holidays has authority to vary these conditions

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Email: vietnamcheapholidays@gmail.com - Tel: (+84) 510 3933 833 - Hotline: (+84) 987 332 254 - 975 622 208

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Viet Nam Cheap Holidays

Office : 235 Nguyen Duy Hieu St., Hoi An, Viet Nam
Phone : (+84) 235 3933 833
Hotline : (+84) 0916 880 360
Email : vietnamcheapholidays@gmail.com
Web : vietnamcheapholidays.com